Refund Policy

All YM International subscriptions come with a 7-day money-back guarantee. If you are not satisfied with your purchase for any reason, you are entitled to a full refund within 7 days of your subscription start date.

The 7-day guarantee applies to first-time purchases of any subscription plan. Renewals and plan upgrades may be subject to different terms as outlined below.

Refund eligibility varies by subscription plan. Please review the policy for your specific plan:

The following situations are not eligible for a refund, except where required by applicable law:

• Refund requests submitted more than 7 days after the subscription start date
• Subscription renewals — if your subscription auto-renews, the renewed period is non-refundable
• Accounts that have been suspended or terminated due to violations of our Terms of Service
• Purchases made using promotional codes or discounts that explicitly state they are non-refundable
• Partial refunds for unused time within a subscription period are not provided
• Refunds requested by a second or subsequent account created by the same user

Requesting a refund is simple. Follow these steps:

Once your refund is approved, please allow the following timeframes for the funds to appear:

• Credit/Debit Cards: 5–10 business days depending on your bank or card issuer
• PayPal: 3–5 business days
• Bank Transfer: 5–7 business days
• Other methods: Timing may vary — we will advise you at the time of your refund confirmation

You will receive a confirmation email when your refund has been initiated. If you do not see the refund after the expected timeframe, please contact your bank or payment provider first, then reach out to us if the issue persists.

You may cancel your YM International subscription at any time. Here's what you need to know:

• Cancellation takes effect at the end of your current billing period — you will retain full access until then
• You will not be charged for the next billing cycle after cancellation
• Cancelling your subscription does not automatically trigger a refund — refund eligibility is governed by the 7-day policy above
• To cancel, email us at [email protected] or message us on WhatsApp
• Elite-Unlimited subscribers may not cancel during the active StudyPass™ Guarantee period without forfeiting the guarantee

YM International offers a 7-day free trial with full platform access. The following conditions apply:

• No credit card is required to start the free trial
• The free trial provides complete access to all platform features including video lectures, QBank, FlashCards, SmartPath™, and live boot camps
• At the end of the trial period, access is automatically restricted unless you purchase a subscription
• The free trial is available once per user. Creating multiple accounts to access additional free trials is prohibited
• The free trial is not eligible for a refund since no payment is made

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. We can almost always resolve issues faster and more easily through direct communication.

If you have a concern about a charge, please contact us at [email protected] or via WhatsApp. We respond within 1 business day and are committed to resolving all legitimate concerns promptly.

For any refund requests, questions about this policy, or billing concerns, please reach out to us directly:

We aim to respond to all refund requests within 1 business day. Our team is dedicated to resolving your concerns quickly and fairly.